OKASER ("we", "us", "our") is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it. This policy applies to all services provided through host.okaser.net.
1. Information We Collect
Account Information
When you create an account or purchase our services, we collect:
- Full name
- Email address
- Domain name(s) associated with your account
- Billing and payment information (processed securely via Square; we do not store full card numbers)
- Account username and encrypted password
Automatically Collected Information
When you visit our website or use our services, we automatically collect:
- IP address and general location (country/city level)
- Browser type and version
- Pages visited and time spent on our site
- Referring URL
- Device type and operating system
Communications
When you contact our support team, we retain records of that correspondence to improve our services and resolve future issues.
2. How We Use Your Information
We use the information we collect to:
- Provision, maintain, and improve our hosting services
- Process payments and send invoices
- Send service-related notifications (outages, renewals, security alerts)
- Provide customer support
- Comply with legal obligations
- Detect, prevent, and respond to fraud or abuse
- Send promotional communications (you may opt out at any time)
3. How We Share Your Information
We do not sell your personal information to third parties. We do not use your data for advertising purposes beyond our own services.
Service Providers
- Square: Payment processing
- Contabo: Server infrastructure provider
- Email delivery services: For transactional emails
These providers are contractually obligated to use your data only for the purpose of providing services to us.
Legal Requirements
We may disclose your information when required to do so by law, court order, or governmental authority.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you before such a transfer.
4. Cookies and Tracking
- Session cookies: Required for authentication and to maintain your session
- Preference cookies: To remember your language selection and other preferences
- Analytics: We may use anonymized analytics to understand site usage patterns
You can control cookie settings through your browser. Disabling cookies may limit some functionality of our site.
5. Data Security
- SSL/TLS encryption for all data transmitted to and from our website
- Encrypted storage of sensitive data including passwords (bcrypt hashing)
- Firewall protection and intrusion detection on all servers
- Regular security audits and updates
- Access controls limiting employee access to personal data
No method of electronic transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
6. Data Retention
- Active account data is retained for the duration of your subscription plus 90 days after cancellation
- Billing records are retained for 7 years as required by financial regulations
- Support correspondence is retained for 2 years
- You may request deletion of your data at any time (subject to legal retention requirements)
7. Your Rights
For All Users
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data (subject to legal obligations)
- Opt-out: Unsubscribe from promotional emails at any time
For EU/EEA Residents (GDPR)
- Right to data portability
- Right to restrict processing
- Right to object to processing
- Right to lodge a complaint with your local data protection authority
For California Residents (CCPA)
California residents have additional rights under the California Consumer Privacy Act. We do not sell personal information as defined under CCPA. To exercise your CCPA rights, contact us at destek@okaser.net.
To exercise any of these rights, please contact us at destek@okaser.net. We will respond within 30 days.
8. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we may have collected information from a child, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email and by posting a notice on our website at least 14 days before the changes take effect.
10. Contact Us
We aim to respond to all privacy-related inquiries within 5 business days.